qualitative research

UserTesting

Mountain View, California

"We help companies eliminate bad user experiences.

Bad experiences on websites and apps, and in the real world, aren’t just frustrating for customers, they’re costing companies millions of dollars a year. At UserTesting, we make it easy for you to get on-demand feedback from your target market—wherever they are—so you can protect your brand, boost conversions, and provide amazing experiences." - UserTesting

 

Currently, I manage 9 researchers ranging from Associate UX to Senior UX researcher. Having lead an Enterprise UX research team for over a year now, I can say I've gained experience in and have contributed in a number of realms:

Quality Assurance: Oversee all research design and reports to make ensure its' of the highest quality.

Performance Manage: Provide constant feedback and hold team accountable for effectiveness in the accomplishment of company goals. 

Career Growth: Develop and organize monthly UX career building opportunities for researchers to learn and growth their careers within the industry.

Department Operations: On a daily basis, I help to create and implement processes that improve the businesses quality, efficiency, and day to day functions that increase profit.

Research: Conduct internal UX research on new UserTesting product releases and consistently share insights with product and engineering teams.

Prior to management, I was a UX researcher where I designed 80+ user research studies that addressed research objectives and business goals for Small Businesses to Fortune 500 companies. As a researcher, I was responsible for all aspects of the research process including: research design, collecting qualitative/quantitative data, generating reports, providing data driven recommendations and communicating them to a variety of stakeholders. During my time as a researcher I had the opportunity master a number of research methodologies that include: usability testing, moderated, diary, card sorting, longitudinal, and competitive analysis.  These methods were executed across a number of industries that include: software, e-commence, social media, travel, education, automotive and more. 

In addition to my research contributions at UserTesting, I helped grow the company culture by forming UT's Health and Wellness Team.  The Health and Wellness Team strides to find and offer more opportunities for those who want to achieve or maintain a healthy lifestyle. Whether employees want to change their habits, find balance or become more mindful, our mission is improve ones' daily life including physical health, mental heath, nutrition, prevention and more. In the past year, we have implemented a series of boot-camp classes, weekly yoga sessions, established a dedicated meditation space and a Fitbit reimbursement program with monthly step challenge. 

I also contribute articles that explored topics and developments in user research for the UserTesting blog. See below for examples.